Activation
I get the AAOS logo spinner when trying to login to Code-X Web
If you're trying to login to Code-X Web application and you get the AAOS logo spinner which never goes away you can try the following to solve the problem: 1. Make sure you are using the latest version of one of the supported browsers: Chrome, ...
How do I get a list of activated usernames in Code-X 2019?
You have activated Code-X 2019 for your users and you want to get a list of all usernames that were activated. We have an automated process for you to accomplish this. Please follow the instructions from a Code-X 2019 Desktop that has already been ...
How do I activate Code-X with the Add-On L Code that I received in my email?
Make sure that you have your parent code that begins with either the letter "N" or "P". Also, make sure you also have your add-on L code that you should have received in a separate email from the parent code. Once you have both codes, please follow ...
How do I remove, deactivate, replace, rename or transfer users in Code-X 2019 so I can use existing licenses instead of needing to purchase additional licenses?
In version 2019 of Code-X we provide a self-service way to remove, deactivate, replace, rename and transfer users so that existing licenses can be re-used if you are replacing staff, transferring a user to a new workstation, or you need to re-use a ...
I'm getting the error "P-Codes are not valid for Network Installations. Please obtain an N-Code to continue the activation process for the network version."
If you're getting the error "P-Codes are not valid for Network Installations. Please obtain an N-Code to continue the activation process for the network version." that usually means that previously the desktop version of Code-X was installed for the ...
I'm getting the error "N-Codes are not valid for Desktop Installations. Please obtain a P-Code to continue the activation process for the desktop version".
If you're getting the error "N-Codes are not valid for Desktop Installations. Please obtain a P-Code to continue the activation process for the desktop version." that usually means that previously the desktop version of Code-X was installed for the ...
I am getting the error "No Internet Connection Detected" or "Network Connection Error" when trying to activate Code-X
If you are installing and activating Code-X 2018 then the URL that the application us trying to access is as follows: https://codex2018.codexlite.org/ If you are installing and activating Code-X 2018 then the URL that the application us trying to ...
I bought additional users licenses but it still says that my Activation Code is Depleted or my Activation Code is Expired and I haven't used my additional licenses yet. How do I solve this?
If you are getting the message that your Activation Code is Depleted or your Activation Code is Expired and you bought additional user licenses and haven't used those licenses yet, then most likely you don't have the additional Activation Code which ...
How do I find out what my PC/Network username I'm currently logged in as on my workstation?
To find out what your username you're currently logged in as please check the steps to take for your respective OS: For Mac you should be able to find your username by doing the following: - Go to System Preferences > Users & Groups - Your Mac ...
When installing Code-X how do I avoid accidentally activating a user license using an administrator account?
When Code-X is successfully installed and launched, it will attempt to auto-activate the current user that is logged in as an added convenience to getting Code-X deployed to your users more quickly. Unfortunately, because the application may need to ...
How do I purchase additional licenses for Code-X?
If you need to purchase additional licenses after purchasing or renewing Code-X, please contact AAOS Customer Service at: 800-626-6726 customerservice@aaos.org Our Tech Support team does not have access to your billing account information. Therefore ...
Where are my activation codes? I never received them in my email.
If you did not receive one or more of your activaton codes after purchasing or renewing Code-X, please contact AAOS Customer Service at: 800-626-6726 customerservice@aaos.org Our Tech Support team does not have access to your billing account ...
I am getting Invalid Parent Code when trying to activate Code-X with an Activation Code starting with the letter "L"
Activation codes starting with the letter "L" are considered add-on activation codes. Parent activation codes start with the letter "P" for customers who purchased the desktop (PC/Mac) version of the product and "N" for customers who have purchased ...
In previous versions of Code-X Desktop (PC/Mac) Version there were 3 Activations available and now in version 2018/2019 there's only 1 Activation. Why did this change?
First of all, it is important to understand that Activations were never supposed to be equated with Licenses. Many customers got confused and thought that they were the same. The licensing model for Code-X 2018 and 2019 have not changed from ...