I'm getting the error "TypeError: Result of expression '_result' [undefined] is not an object." or "No Connection to the Database can be completed" after installing or launching Code-X
You do a successful installation of Code-X and proceed to launch
the application. Upon launching it you get the following error:
TypeError: Result of expression '_result' [undefined] is not an object.
or
No Connection to the Database can be completed
The
above error can happen for a variety of reasons, but the primary cause
is usually related to problems with the application's data folder. The
data store is also referred to as the Local Store. This is the
default location where all data for the application is stored. When
Code-X is launched it accesses the Local Store to get the data it needs
to successfully run the application. However, something is impeding the
access to that data. The reason could be one of the following:
- The
drive that stores your profile data has run out of space, so the
application is not able to successfully create and populate the Local
Store folder. Please check your drive to ensure that there is
sufficient space left to run the application. A minimum of 600Mb is
needed. Once you have freed up enough space please follow the steps
from the following link to get back up and running again: https://support.codexlite.org/portal/kb/articles/code-x-is-behaving-erratically-after-a-re-install-or-after-freshly-installing-the-application
- Data
in the Local Store may be corrupted. You may need to reinstall Code-X
after removing the Local Store to fix this corruption issue. Please
folow the steps in the following link to get back up and running: https://support.codexlite.org/portal/kb/articles/code-x-is-behaving-erratically-after-a-re-install-or-after-freshly-installing-the-application
- Your Windows Profile that has Code-X installed is corrupted. Please go to the following Knowledge Base article for detailed steps on how to uninstall Code-X, Adobe AIR so you can install Code-X from a new Windows Profile: https://support.codexlite.org/portal/kb/articles/i-am-getting-the-error-the-application-is-not-able-to-find-codexconfig-db-in-your-user-profile-located-in
- Your
profile folder is being redirected somewhere else on your network by
your IT administrator. The application isn't able to detect the
redirected folder location and, therefore, cannot load any data into the
application. The solution to this particular problem varies depending
on how your network is configured. Please submit a trouble ticket in
the the following link and provide the information listed below in that
ticket: https://support.codexlite.org/portal/newticket
- Name of Organization
- Email
- Reference the error above
- Describe
in detail the problem you're having and attach any screen shots of any
other errors you may be receiving along with the one above. Please also
describe your network environment, if related, including whether you
redirect user profiles to a different location and, if so, where those
are being redirected to.